Refund policy

We offer a refund service for any item that arrives with manufacturer faults within 14 days of the invoice date. Please contact us prior to returning any goods. Makeup/Skincare is non-returnable in any instance, due to hygiene laws.

Should the items ordered be unsatisfactory or you wish to exchange them due to a wrong choice on your part or the product is not what you expected, the item/s may be exchanged WITHIN 14 DAYS for item/s of equal or greater value provided that a restocking fee of 25% will be applied. A credit will be placed on your account to be used towards your next order. If you want a card refund, a 3% reversal charge will be applied. Direct deposits do not incur charges unless you are an international customer. The cost of delivery in each circumstance is the customer's responsibility. Returned items will be refunded minus the shipping cost.

Used items in any way cannot be accepted. Items will not be accepted in any condition other than new condition, and all packaging must be intact, enabling the item to be resold. Please contact us prior to returning any goods. The cost of delivery for exchange items is also at the customer's expense despite the invoice total.

Should the items ordered be unsatisfactory due to manufacturing faults, the item should be returned within 14 days (with prior approval) for our evaluation, and upon inspection, an item that is equal to or as close as is practicable to the item originally sold, will be provided in exchange. Alternatively, a refund may be granted if the item has become out of stock.